Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

Thank you for shopping with us! Because we sell sealed trading card products, we have specific return guidelines to protect both our customers and our small business.

Returns

We do not accept returns for change-of-mind purchases.

Returns or refunds are only considered for products that arrive damaged, defective, incorrect, or are missing from an order, subject to the guidelines below.

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the damaged product
Photos of the shipping box and packaging
A description of the damage

We will review the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund.

Please do not open a damaged sealed product before contacting us. Opening the product may affect our ability to process a damage claim.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.

We will review the order and work with you to correct the issue.

Sealed Product Policy

All TCG products are sold factory sealed.

Once a sealed product has been opened, it is not eligible for return, refund, replacement, or exchange, except where required by applicable law.

This includes, but is not limited to:

Booster packs
Booster boxes
Collection boxes
Gift sets
Bundles
Tins
Special collections
Other sealed trading card products

Trading card products contain randomized contents. We are not responsible for the specific cards, characters, rarities, or pulls contained within a sealed product.

Pulls are not guaranteed unless specifically stated in the product listing.

Non-Returnable Items

The following are not eligible for return or refund:

Opened booster packs
Opened booster boxes
Opened collection boxes
Opened gift sets
Opened tins
Opened bundles
Any product that is no longer factory sealed
Products returned because of unwanted or unfavorable pulls
Products returned because of a change of mind
Products damaged after delivery due to customer handling
Products returned without prior approval

Order Cancellations

Customers have 1 hour from the time their order is placed to request a cancellation.

Cancellation requests must be submitted within this 1-hour window. After 1 hour, orders cannot be canceled, as we may have already begun processing, packing, or preparing the order for shipment.

Once an order has shipped, it cannot be canceled.